Refund policy
Order Changes & Cancellations
Order changes or cancellations must be requested within 12 hours of purchase. After this period, orders may have already entered processing and cannot be modified.
Returns & Exchanges
We understand mistakes happen. If you order the wrong item, model, or color, you may return the product for store credit.
To qualify for a return or exchange:
- Contact us within 7 days of receiving your order.
- Items must be unused, uninstalled, and returned in original condition and packaging.
- Customers are responsible for return shipping costs.
- A 20% restocking fee applies to all non-defective returns.
Valid Reasons for Exchange
- Item arrived damaged
- Product defect or manufacturing flaw
- Incorrect item received
- Fitment issues
If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. In most cases, we will provide a prepaid return label. Returned items must be shipped within 10 days of receiving the return instructions. Once the item is received and inspected, a replacement will be shipped.
Store Credit Returns
For returns unrelated to damage, defects, incorrect shipments, or fitment issues, store credit will be issued for the purchase amount less:
- Return shipping costs
- Any applicable duties or taxes
- A 20% restocking fee
Refunds to the original payment method are generally not available for buyer's remorse, ordering errors, or preference-based returns.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient.
We are not responsible for lost or stolen packages that have been confirmed as delivered to the address provided during checkout. Upon request, we will provide tracking information and delivery confirmation to assist you in filing a claim with the carrier.
Missing Items or Empty Package Claims
We take missing item claims seriously.
If a package is marked as delivered but arrives missing contents, we may provide either:
- A replacement shipment, or
- Store credit equal to the value of the missing item(s)
Refunds to the original payment method are not issued immediately for empty package claims.
If a refund is requested instead, we will conduct an internal investigation, which may take up to 72 hours. This investigation includes reviewing:
- Fulfillment records
- Package weight data
- Carrier documentation
Refunds will only be issued if our investigation confirms the item was not shipped from our facility. If shipping records confirm the item was shipped and delivered at the documented weight, a refund will not be issued.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
We are not responsible for delays, losses, or delivery failures caused by incorrect or incomplete addresses. Additional shipping charges may apply if an order must be reshipped.
Delivery Times & Delays
Most orders arrive within 1–2 weeks; however, delivery times are estimates and are not guaranteed.
Once an order is transferred to the shipping carrier, delivery timelines are outside our control. If your shipment appears delayed, please contact us and we will assist in investigating with the carrier.
If a domestic order has not been delivered within 30 days of shipment, we will reship the item at no additional cost.
Incorrect Model Ordered
If you order the wrong model, you may return the item for store credit.
Customers are responsible for return shipping costs. Once the item is received and inspected, store credit will be issued for the purchase amount less the 20% restocking fee.
Color Preference Returns
Returns based solely on color preference are eligible for store credit only.
Customers are responsible for return shipping costs, and a 20% restocking fee will apply.
Failed Deliveries & Unclaimed Packages
If a package is returned to us because:
- The customer failed to collect it from the carrier
- The customer failed to provide a correct address
- The customer failed to respond to carrier delivery attempts
We may issue a refund less a 15% restocking and reshipment fee.
Alternatively, the order may be reshipped once additional shipping charges are paid.
We are not responsible for missed deliveries resulting from customer unavailability, address errors, or failure to retrieve a package from a carrier location.
Duties, Taxes & Customs Fees
International customers are responsible for any duties, tariffs, taxes, customs charges, or import fees imposed by their country.
These fees are not included in the purchase price or shipping cost.
Shipping charges, customs fees, and duties are non-refundable.
Refused Shipments
Orders refused by the recipient are subject to:
- All applicable return shipping costs
- A 20% restocking fee
Shipping charges are non-refundable.
Contact Us
If you have any questions regarding a return, exchange, or shipping issue, please contact us: